Refund policy

Last updated: 23.02.2026

At Mavia, customer satisfaction and product safety are our priority.

1. Right of Withdrawal (EU Customers)

In accordance with EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise this right, you must contact us before returning the item:

📧 support@maviababy.com

Please include:

  • Your order number
  • The item you wish to return

2. Return Conditions

To be eligible for a return:

  • The product must be unused
  • The product must be in its original packaging
  • The item must be returned in the same condition as received

For hygiene and safety reasons, baby products that have been used or opened may not be eligible for return.

We reserve the right to refuse returns that do not meet these conditions.

3. Return Shipping Costs

Unless the product is defective or damaged, return shipping costs are the responsibility of the customer.

Return instructions will be provided after contacting us.

4. Damaged or Defective Items

If you receive a damaged or defective item:

We will offer:

  • A replacement
    or
  • A refund

Depending on the situation.

5. Refunds

Once your returned item is received and inspected:

  • You will receive confirmation via email.
  • Approved refunds will be processed within 14 days.
  • Refunds will be issued to the original payment method.

Please note:

  • Original shipping costs are non-refundable unless required by law.
  • Processing times may vary depending on your bank or payment provider.

6. Non-Returnable Items

We cannot accept returns for:

  • Used products
  • Items damaged due to misuse
  • Products returned without prior contact

7. Contact

For all return and refund inquiries:

📧 support@maviababy.com
General questions: hello@maviababy.com